Contact Us | Wasabi Theme

What do you need help with? *

Try to select the correct option so that we can better respond.

Not all orders are refundable. You must meet the requirements defined in the terms and conditions.

These are the most frequently asked questions. Do they answer yours?

If the above questions don't help, we would appreciate it if you could detail your problem as much as possible so we can offer a better and faster solution. We always appreciate it if you provide a URL where we can see the problem, a screenshot to locate it within the URL, and a copy of the site health report so we can test with the same plugins and settings your site has.

🆕 Upgrading to a new version?

You must read what to do before, during, and after upgrading:

What to do BEFORE upgrading?

Make a backup of the whole site, especially if you have developed your child theme (we have changed all the templates, and this could cause conflicts).
The PHP version must be equal to or higher than 7.2. If it is not, talk to your hosting to have it updated. You can find out what version you are using in Tools -> Site Health -> Information -> Server -> PHP version.
The WordPress version must be equal to or higher than 5.7. If it is not, update WordPress to the latest version. You can find out what version you are using at: Tools -> Site Health -> Information -> WordPress -> Version.

What to do TO upgrade?
Once you have made the backup and updated (if necessary) the PHP and WordPress versions, you can upgrade in the usual way through the WordPress update panel or by downloading the ZIP from here.

What to do AFTER upgrading?

Clear the browser cache.
Clear the cache if you use a caching system (plugin or server-side).
If you use a plugin that minifies or minifies Javascript or CSS files, regenerate those files.
Disable the "Remove static resource query parameters" option in Wasabi Settings -> WPO -> HTML.

Which is your license key? *

The license must exist and must be active to receive technical support.

What is your reason for requesting a refund? Your feedback will help us to improve *

Agreement product tested before refund *

According to the terms and conditions, I affirm that I have activated my license to test the product. I have also tried to solve my doubts or problems by opening a support ticket before requesting a refund (it is verifiable). *

Refund agreement *

I am aware that I can no longer use Wasabi Theme to avoid legal problems and according to the terms and conditions. I also understand that I must remove Wasabi Theme from all my sites, servers, local disks, and other media where I have stored it. *

Summarize your question *

What is your problem or question? The more details you provide, the better we will be able to address your request. *

What is the URL of your website? Seeing the problem directly on the site helps us a lot.

If you need us to look at your website, please complete this field. If your problem can be seen on a specific page, enter the URL of that page.

Attach screenshots, site health report txt, debug logs, etc.

Click or drag files to this area to upload. You can upload up to 3 files.

You can attach up to 3 files of 1 MB with jpg, jpeg, png, gif, txt, log, or pdf extensions.

What is your email name? *

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What is your email address? *

Email

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If you have purchased Wasabi before, try to ensure the email address is the same as the one used to purchase the theme.

GDPR Agreement (copy) *

I have read and accepted the privacy policy. *

Marc Ortolà Ibáñez will treat the personal data you provide as responsible for this website. The purpose of the treatment will be to send news and videos related to the template and promotions of products and services related to the product. Your legitimacy is through your consent. They will not be transferred to third parties unless legally required. You can exercise your rights of access, rectification, deletion, opposition, and other legally-established rights through moc.emehtibasaw@troppus. You can find more information in our privacy policy.